Data deletion

Last updated: 1 September 2026.

This page explains how to remove catalog jobs and close your RowExact account. For purchase and unused credit questions, see our refund & credit policy.

Delete a job

Signed-in users can remove jobs from History. This is a soft delete: the job stops processing, disappears from your lists, and is no longer accessible through the app. Completed exports you already downloaded stay on your device.

Delete your account

Open Dashboard → Settings, type DELETE, and confirm. Sessions are revoked immediately and you cannot sign in again with that account. Unused credits are forfeited — they are not paid out as cash.

Guest trial

Free trial jobs are tied to a browser guest key and IP-based limits, not a login. Clearing cookies creates a new guest key; prior trial usage on the same IP may still count toward the cap. Creating an account can attach a trial job from the same browser to your history.

What we keep

• Payment records — Stripe and our database retain checkout and credit fulfillment data needed for billing support, tax, and fraud prevention.
• Deactivated accounts — we may keep a deactivated user row so the same email cannot be silently reused for abuse.
• Audit logs — security and activity logs (sign-in, job actions, account deletion) may be kept for a limited period.
• Email delivery — if transactional email is enabled, your provider (for example Resend or SMTP) may retain delivery logs according to its own retention policy. We do not store full email bodies in the app database.

Need help?

If you cannot access Settings or need a manual review, email help@rowexact.vvoix.com from the address on your account. See also privacy policy and contact support.