FAQ
- Do I need a subscription?
- No. Buy credits when you have a catalog to ship. Unused credits never expire.
- Will you invent product specs?
- No. Copy uses only the facts in your spreadsheet — no fake materials, measurements, sizes, warranties, or shipping claims.
- What does export ready mean?
- Each row passes a quality gate before download: platform character limits, empty fields, banned phrases, duplicate titles, and Amazon bullet/keyword rules. Rows that fail stay out of the listing file and appear in a separate errors export.
- Can I edit or regenerate a single row?
- Yes. After generation, review each row side by side with your source data. Edit completed rows inline, or regenerate one field or the whole row without rerunning the entire catalog.
- Where can I see example output?
- Visit /examples for before/after samples on all four marketplaces, plus downloadable sample catalogs and import-ready export files.
- What if my internet drops mid-job?
- Finished rows stay saved. The job resumes pending items only. Pause and resume anytime.
- Can I try it first?
- Yes. Three products free, no account. Start from the home page trial or /trial.
- What happens to my trial if I sign up?
- On this browser, that trial job is attached to your account and shows up under History.
- Can I stop a catalog mid-run?
- Yes. Pause to resume later, or cancel remaining rows. Completed rows stay and are not charged again.
- Can I get a refund?
- Credit packs are one-time digital purchases with no subscription. Failed rows are not charged. Support may review duplicate charges, missing credits after checkout, or confirmed technical errors. Used credits are generally not refundable. See /refunds for the full policy.