Contact support

Last updated: 1 September 2026.

Email help@rowexact.vvoix.com for help with RowExact.

We typically reply within a few business days. Include your account email when you are signed in.

When to write

• Billing — credit purchases, missing credits after checkout, duplicate charges, or refund questions. Include your payment ID from the receipt email when you have it.
• Export — quality gate holds, import column questions, platform limits, or a row that will not pass export ready. Attach the row number and a short description of the issue.
• Account — magic-link login problems, attaching a guest trial to your account, password changes, or data deletion if you cannot use Settings.

Self-service

• Example output — before/after samples and sample catalogs.
• Privacy policy — what we store and how long we keep it.
• Terms of service — credits, AI drafts, and acceptable use.
• Refund & credit policy — when support may adjust a purchase.